Warranty

Lifetime Manufacturing Warranty

At Precious Jewelry Outlet, we stand behind the quality of our products with a comprehensive lifetime manufacturing warranty. Here's what you can expect from our warranty.

• 30-Day Replacement: If your ring arrives with a manufacturing defect (loose stones, malformed prongs, plating irregularities, incorrect specifications) or damage from shipping, we'll replace it at no cost within 30 days of delivery. Damage from wear, accidents, or misuse is not covered under this replacement policy.
• If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. A $50 deposit will be taken before the shipment of your item to Precious Jewelry Outlet for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.
• If a warranty issue is found, Precious Jewelry Outlet will repair the warrantied damage or replace the item without charge.
• Repair or service performed by a jeweler other than Precious Jewelry Outlet will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Warranty Limitations

While our warranty provides extensive coverage, there are some limitations to be aware of:

• Normal wear and tear are not covered.
• Repairs conducted by another jeweler void the warranty.
• Loss of center stones or side stones is not covered.
• Complete loss or theft of the ring is not covered for replacement.

Examples of Normal Wear and Tear

• Discoloration from chemicals
• Prongs wearing down
• Loosening earring backings
• Thinning band
• Dulled gemstone
• Scratches on metal surfaces
• Bent prongs
• Loose gemstones
• Bent ring
• White gold "tarnishing"

Questions about your warranty? preciousjewelryoutlet@gmail.com · (972) 678-0262